![]() Turn off the printer, and then unplug any USB or Ethernet cables. Turn off the router by pressing the power button or disconnecting the power cord. Complete any tasks or downloads in progress before continuing. The following steps temporarily disconnect network and Internet connections and require restarting your computer. Restart the computer, printer, and router to resolve any connectivity error states. What is the error you get on your printer? ![]() I understand your printer is stuck in error state. Once you perform the above steps, please download and install them this link. Select Apply and OK on the Print Server Properties windows.If you see it click on it and click Remove at the bottom. Open up the run command with the "Windows Key + R" key combo.If you see it listed, right-click on it and choose "Delete" or "Remove Device.” In the Devices and Printers window look for your HP Printer.In Windows, search for and open Devices and Printers.In Windows, search for and open Programs and Features. ![]() I suggest you to uninstall the printer drivers from the root level and then reinstall them using the below steps: Is the printer able to make a copy? If yes, it indicates that the printer hard is good.I would like to know the following information to assist you better: You've done a remarkable job performing the steps. I read that your HP Photosmart 5520 e-All-in-One Printer appears to be in error state when you try to print. Business PCs, Workstations and Point of Sale SystemsĪs is out of the office today, I'd like to help you.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.
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